Shipping and Returns
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are processed within 24 hours after the order is placed.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 2-15 business days. US orders are shipped within 24 hours and take an average of 1-4 days to arrive at their destination but can take longer from time to time.
If you are not completely satisfied with your order, you may return the unused items (excluding cds, dvds, and printed materials within 15 days from the date of invoice for a full refund (excluding shipping charges and the $5 restocking fee). Just return the item(s) with your information and instructions for an exchange or refund. A copy of the packing slip must accompany all returns. We reserve the right to not accept returns that are in poor condition or are not accompanied by a packing slip.